Dr. Zion Willingham
PO Box 2381 Easley, SC 29641
864-402-9639 | zionwillingham@outlook.com
| LinkedIn Zion Willingham | LinkedIn| Portfolio: https://zionwillingham.com |
Professional Summary Results-oriented professional with extensive experience in remote sales, digital marketing, account management, and recruitment. Skilled in developing innovative strategies that drive efficiency, productivity, and measurable outcomes. Proven ability to thrive in remote work environments, leveraging expertise in CRM tools, social media management, and digital advertising. Adept at fostering teamwork, streamlining processes, and delivering results that exceed company goals. Seeking a 100% remote role to apply strategic thinking and data-driven marketing solutions.
Core Skills
Digital Marketing Strategy & Execution
Social Media Management (Facebook, Instagram, LinkedIn)
Paid Advertising (Google Ads, Facebook Ads)
Email Marketing & Automation (Mailchimp, HubSpot)
CRM Tools (Salesforce, Zoho, HubSpot CRM)
Content Creation & Copywriting
SEO/SEM Optimization
Virtual Team Collaboration & Remote Work Proficiency
Data Analysis & Campaign Performance Metrics
Recruitment and Talent Acquisition
Professional Experience
Remote Sales and Customer Service Agent
LiveOps & Working Solutions | Remote | 2021 – Present
Orchestrated a call metric tracking system, enhancing efficiency.
Spearheaded the development of sales scripts, leading to increased upsell opportunities.
Collaborated with cross-functional teams to share best practices and streamline sales operations.
Junior Account Executive
Yelp | Remote | 2022 – 2023
Conducted high-volume outbound sales calls.
Fostered collaboration across teams to streamline operations and enhance campaign effectiveness.
Demonstrated adaptability in handling objections, converting initial rejections into successful sales.
Virtual Assistant & Recruitment Specialist
TCVi | Remote | 2014 – 2021
Increased qualified applicants by 35% and reduced time-to-fill by 15% through targeted advertising strategies.
Enhanced candidate engagement by 50%, leveraging social media and paid platforms.
Reduced recruitment expenses by 35% by optimizing the use of ATS systems for talent matching.
Provided exceptional customer service, handling client inquiries, complaints, and escalations with professionalism and empathy.
Assisted in sales processes, including lead generation, follow-ups, and CRM management.
Delivered accurate and efficient technical support, troubleshooting issues, and guiding clients through problem resolution.
Processed medical claims and coordinated the retrieval of medical records to support insurance requirements and legal cases.
Conducted search engine keyword research and optimized content for better discoverability.
Created compelling written content for blogs, websites, and marketing campaigns.
Managed data entry tasks with precision, ensuring the integrity and confidentiality of information.
Scheduled appointments, coordinated virtual meetings, and maintained detailed records of key communications.
Skills:
Customer Service & Technical Support
Sales Support & Lead Generation
Medical Claims Processing & Record Retrieval
Search Engine Optimization (SEO) Keyword Research
Content Creation & Copywriting
Data Entry & Documentation Management
Proficiency in Tools (Google Workspace, Microsoft Office, CRM Tools, Project Management Platforms)
Strong Organizational, Communication & Time Management Skills
Customer Service Specialist
Teleperformance | Remote | 2021 – 2022
Delivered support to healthcare providers, ensuring compliance with HIPAA regulations.
Provided Benefits Eligibility Information using preapproved processes
Streamlined communication workflows, improving process efficiency and customer satisfaction.
Email Customer Service
Sitel | Remote | 2015 – 2017
Managed customer inquiries with a focus on accuracy and timely resolution.
Inbound and Outbound customer service and account maintenance for a major restaurant chain
Education
Doctorate Degree in Christian Counseling / 2022
Master of Science in Marketing Southern New Hampshire University | 2022
Specialization: Digital Marketing | GPA: 3.75/4.0 | Honors Roll 2020-2022
Bachelor of Science in Business Management Mid-America Christian University | 2016
Specialization: Business Management & Ethics
Certifications
Google Ads Certification | Google Skillshop
Email Marketing Certification | HubSpot Academy
Facebook Ads Certification | Meta Blueprint
Portfolio & References Available upon request.