My Services
From consulting and strategy development to implementation and support, our comprehensive services can help your business thrive.
General Customer Service
Providing exceptional customer service across multiple channels including phone, email, and chat support. Skilled at handling customer inquiries, resolving complaints, processing orders, and ensuring customer satisfaction through clear communication and efficient problem resolution. Experienced in maintaining positive customer relationships while adhering to company policies and procedures.
Inbound Sales
Converting incoming customer inquiries into successful sales through consultative selling techniques and deep product knowledge. Proficient at identifying customer needs, recommending appropriate solutions, upselling and cross-selling complementary products or services, and guiding customers through the purchasing process while maintaining high customer satisfaction rates.
Outbound Sales
Executing strategic outbound sales campaigns with a focus on building meaningful client relationships and achieving revenue targets. Experienced in cold calling, lead qualification, pipeline management, and conducting product demonstrations. Skilled at identifying decision-makers, addressing objections, and closing deals while maintaining professional persistence.
Technical Support
Delivering comprehensive technical support services with a focus on quick, effective problem resolution. Experienced in troubleshooting hardware and software issues, guiding users through technical processes, and maintaining detailed documentation of support interactions. Proficient at translating complex technical concepts into easy-to-understand explanations for users of varying technical expertise.
Accounts Receivable (Collections)
Managing accounts receivable processes with a proven track record of reducing outstanding balances while maintaining positive customer relationships. Skilled in implementing effective collection strategies, negotiating payment arrangements, and ensuring compliance with relevant regulations while demonstrating professionalism and empathy in challenging financial discussions.
Medical Claims, Medical Benefits, and other Medical Office Administrative Services
With a comprehensive certification in Medical Administration specializing in Medical Billing and Coding, I bring extensive expertise to the complex world of healthcare administration. My medical billing and coding training enables accurate claim submission, proper documentation, and efficient processing of medical records. This foundation ensures optimal reimbursement rates and minimizes claim denials through precise coding and a thorough understanding of insurance requirements.